920kr Frequently Asked Questions

You must be at least 18 years of age to register and use 920kr. This is a firm requirement — not optional. Age is verified during the KYC process before any withdrawal is processed. If an account is found to belong to someone under 18, it will be closed immediately and the balance withheld pending investigation. Parents and guardians should ensure that minors cannot access their registered account or device.

Use the "Forgot password?" option on the login page. Enter the mobile number linked to your account and a reset code will be sent to that number via SMS. Enter the code, set a new password and you're back in. If you no longer have access to the registered number, contact support at [email protected] with your account details and they can guide you through manual identity verification to recover access.

No. Each player is allowed a single registered account. Creating multiple accounts is a breach of the Terms and Conditions and results in all associated accounts being permanently closed. This applies regardless of whether the accounts use different phone numbers or payment methods. If you've previously had an account and want to register again, contact support before attempting to create a new one.

KYC (Know Your Customer) is the identity verification process. You'll need to submit a copy of your CNIC (front and back) and a selfie for face matching. You don't need to complete KYC to deposit and play — it's only required before your first withdrawal is processed. We recommend completing it early so there's no delay the first time you want to cash out your PKR winnings. The process is done directly through your account settings.

Alongside JazzCash and Easypaisa, 920kr supports Raast (Pakistan's national instant payment system), bank transfer and standard mobile wallets. All transactions are in PKR — there are no currency conversions and no foreign exchange fees. The available methods are shown in the deposit section of your account after login. Method availability may vary based on your account status.

Most JazzCash and Easypaisa deposits reflect instantly or within a few minutes. If your PKR has been deducted and doesn't appear in your 920kr balance after 15–20 minutes, first check your deposit history in the account dashboard to see if the transaction is listed with a pending status. If it's not there at all, contact support at [email protected] with the JazzCash or Easypaisa transaction ID, the amount and the date/time. Support will investigate and resolve it.

Minimum deposit limits are set per payment method and are displayed in the deposit section after login. Maximum limits can vary by account tier and payment method. You can also voluntarily set your own daily, weekly or monthly PKR deposit limits through the Responsible Gaming section in your account settings — this is a useful tool if you want to manage your gaming budget proactively.

Processing times depend on the method chosen. JazzCash and Easypaisa withdrawals are typically processed within a few hours once the request is reviewed and approved. Raast and bank transfers may take 1–3 business days depending on your bank. Any withdrawal request pending beyond the standard processing window should be queried with support at [email protected], quoting your withdrawal reference number.

Common reasons for a withdrawal being declined include: KYC verification not completed, an active bonus with pending wagering requirements, a mismatch between the payment details submitted and the account name, or a withdrawal request below the minimum amount. If your withdrawal was rejected, the reason will be shown in your account or communicated by support. Once the issue is resolved, you can resubmit the request.

Withdrawals are processed to payment accounts that are verified as belonging to the same person who holds the 920kr account. This means the name on your JazzCash, Easypaisa or bank account must match the name on your 920kr KYC documents. Using a different number or account name that doesn't match your registered identity will cause the withdrawal to be declined for security reasons.

Live in-play betting allows you to place bets during an active cricket match as the action unfolds. Odds update continuously based on the match situation — if Pakistan loses a couple of quick wickets, the odds on their total will shift accordingly. To bet in-play, go to the betting section during a live match and select an in-play market. Note that odds move fast and there may be brief suspension periods between overs or during wickets while odds recalibrate.

If a match is abandoned or cancelled before the required number of overs to constitute a result, bets are generally voided and the stake is returned to your PKR account balance. If a match is shortened but a result is declared under Duckworth-Lewis-Stern (DLS) rules, bets are typically settled on the official result. Specific settlement rules are detailed in the Terms and Conditions for each market type.

Most sports bets are settled automatically once the official result is confirmed — this is usually within minutes of the match ending. For cricket, settlement happens after the final ball or wicket that determines the market outcome. Winnings in PKR are credited to your account balance immediately upon settlement. If a bet is not settled within a reasonable time after a result is official, contact support with the bet reference.

The 920kr Game Lobby has 500+ titles across slots, video poker, crash games, table games like blackjack and roulette, scratch cards and more from multiple providers. Games can be filtered by type, provider or popularity. New titles are added regularly. The full catalogue is accessible from a desktop browser or mobile without any additional downloads.

The Live Casino streams real dealers running actual tables in real time — baccarat, blackjack, roulette and game shows. You join the stream through your browser, see the live action, and place PKR bets on the outcomes via the on-screen interface. There are no downloads required. A stable internet connection is recommended for the smoothest experience. Your PKR balance is used directly — no separate wallet is needed for live casino play.

Yes. 920kr Bingo offers PKR prize bingo rooms across multiple game formats. You can join active rooms, buy tickets in PKR and play against other participants. Bingo rooms run on a scheduled basis and the lobby shows upcoming games with their prize amounts, ticket prices and available spaces. It's a different experience to casino games and sports betting — more communal, with fixed PKR prize pools per room.

920kr's VIP programme runs from Bronze through Silver, Gold, Platinum and up to Diamond. As you progress, the rewards improve — higher cashback percentages, faster withdrawal processing, larger bonus amounts and dedicated account support at the top tiers. Weekly cashback is paid directly to your PKR account balance with no additional wagering requirements. Full tier details are on the VIP page.

VIP points may be subject to an inactivity policy — if your account has no qualifying wagering activity for an extended period, points may be reset. Full details of the points policy, including any inactivity rules, are available in the VIP section of the platform and in the Terms and Conditions. To maintain your VIP tier, regular activity is recommended. If you're planning an extended break, consider using a cool-off period through your account settings rather than simply going inactive.

Self-exclusion closes your account access for a defined period — options typically include 6 months, 1 year or permanently. During exclusion, you cannot log in, deposit or place bets. You can request self-exclusion through Account Settings under Responsible Gaming, or by emailing [email protected] with the subject "Self-Exclusion Request". The exclusion is processed within 24 hours and cannot be reversed once active. Your PKR balance is preserved and can be withdrawn by contacting support.

A cool-off period is a short temporary account pause — 24 hours, 3 days or 7 days — useful after a frustrating session when you want to step back without committing to a long-term exclusion. Self-exclusion is a longer, more serious measure covering months or permanently. Neither can be reversed once started. Use a cool-off period when you need a brief reset; use self-exclusion if you feel your gaming is genuinely becoming a problem. Both are available in your account settings. For more guidance, visit the Responsible Gaming page.