920kr Privacy Policy – How We Handle Your Data

1 Who We Are

920kr operates the online gaming and sports betting platform available at 920kr.app. The platform is built for players in Pakistan, with all services denominated in PKR and all payments processed through local Pakistani payment infrastructure including JazzCash, Easypaisa, Raast and bank transfer.

For data protection purposes, 920kr is the data controller responsible for the personal information collected through this platform. If you have any questions about how your data is used, you can contact us directly at [email protected].

2 Data We Collect

920kr collects personal data from you in the following ways and categories:

Data You Provide During Registration

• Full name as it appears on your CNIC or identity document
• Date of birth (to verify you are 18 or older)
• Phone number associated with your JazzCash, Easypaisa or bank account
• Email address (where provided)
• Password (stored in hashed form — never readable by staff)

KYC Verification Data

• CNIC number and CNIC scan or photograph (front and back)
• Selfie photograph for identity confirmation
• Proof of payment method ownership where required

Transactional Data

• Deposit amounts, dates and payment method references (not full card or wallet credentials)
• Withdrawal requests, amounts and processing status
• Bet history across casino, sports betting, bingo and crash games
• VIP point accumulation and tier history
• Bonus and cashback credits and usage

Technical & Usage Data

• IP address and approximate geographic location
• Device type, browser type and operating system
• Session duration and pages visited within the platform
• Referral source (how you arrived at the platform)

3 How We Use Your Data

The data we collect is used exclusively for operating the platform and supporting your account. Specifically:

920kr does not use your personal data for third-party advertising, profiling for external marketing purposes or any commercial purpose beyond operating the platform itself.

4 Legal Basis for Processing

920kr processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process transactions, settle bets and provide the services you registered for.
• Legal obligation: Processing required to comply with anti-money laundering obligations, age verification requirements and fraud prevention duties.
• Legitimate interests: Processing for platform security, fraud detection, responsible gaming monitoring and anonymised analytics to improve the platform.
• Consent: Where you have explicitly opted into communications or specific data processing activities beyond the above categories.

5 Payment Data & PKR Transactions

When you deposit or withdraw funds using JazzCash, Easypaisa, Raast or bank transfer, payment data is handled through those providers' own secure payment infrastructure. 920kr receives transaction confirmation references — not raw payment credentials such as wallet PINs, bank account passwords or full card numbers.

This means your core payment security sits within JazzCash's, Easypaisa's or your bank's own systems, which are governed by their respective privacy policies and security standards. 920kr only handles the transactional reference data needed to match deposits and withdrawals to your account.

6 Cookies & Technical Tracking

920kr uses cookies and similar technologies to operate the platform. These are small data files stored on your device when you access the site. We use the following types:

• Essential cookies: Required to keep you logged in, maintain your session state and remember your preferences. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Anonymised data about how players navigate the platform, used to identify and fix issues and improve page layout and speed.
• Security cookies: Used to detect suspicious login patterns and protect your account from unauthorised access attempts.

920kr does not use third-party advertising cookies or social media tracking pixels on the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

7 Data Sharing & Third Parties

920kr shares personal data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive transaction data necessary to process your PKR deposits and withdrawals.
• KYC verification: Identity verification data may be processed through a secure third-party verification service for face-matching and document authentication.
• Game providers: In some cases, your account identifier (not personal details) is shared with game software providers to authenticate your game session.
• Legal and regulatory: We may be required to disclose data to law enforcement, financial intelligence units or regulatory bodies in response to lawful requests or obligations.
• Fraud prevention: Where fraud or multi-accounting is detected, relevant data may be shared with industry fraud-prevention networks to protect the platform and other players.

8 Data Security

920kr takes the security of your personal data seriously. The following measures are in place to protect your information:

• All data transmitted between your device and the platform is encrypted using SSL/TLS.
• Account passwords are stored using cryptographic hashing — they are never stored in plain text and cannot be read by staff.
• Access to personal data within 920kr's systems is restricted to staff who require it for operational purposes.
• Server infrastructure and databases are protected by firewall rules, access controls and regular security monitoring.
• KYC documents are stored in encrypted form and access is logged.

While 920kr applies appropriate security measures, no digital system can guarantee absolute security. In the event of a data breach that poses risk to your personal information, we will notify affected players in line with applicable obligations.

You are also responsible for keeping your own login credentials secure. Do not share your password with anyone, and contact support immediately if you suspect unauthorised access to your account.

9 Data Retention

920kr retains personal data only for as long as necessary for the purpose it was collected, or as required by legal obligations:

• Active account data: Retained for the duration your account is open and active.
• Transaction and betting history: Retained for a minimum of five years following the transaction date for fraud prevention and compliance purposes.
• KYC documents: Retained for the period required by applicable anti-money laundering obligations — typically five years after account closure or the last transaction.
• Closed accounts: Core account data is retained for the legally required period after closure. Non-essential data such as session logs may be deleted or anonymised earlier.
• Support communications: Retained for a period sufficient to resolve any disputes or follow-up queries related to the original matter.

Where data is no longer needed and no legal retention obligation applies, it is securely deleted or irreversibly anonymised.

10 Your Data Rights

As a registered 920kr player, you have the following rights regarding your personal data:

To exercise any of these rights, contact our support team at [email protected]. We may need to verify your identity before processing any data rights request.

11 Children & Minors

920kr is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during the KYC process or account review we identify that a player may be underage, the account will be suspended immediately and any associated funds withheld pending verification.

If you are a parent or guardian and believe a minor has registered on 920kr, please contact our support team immediately so we can investigate and take appropriate action. We take underage access seriously and process such reports promptly.

12 Changes to This Privacy Policy

920kr may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When significant changes are made, registered players will be notified via the platform or their registered contact method.

The "Last Updated" date at the top of this page always reflects the most recent version. We recommend reviewing this policy periodically, particularly if you make significant use of the deposit, withdrawal or VIP sections of the platform.

Continued use of 920kr after changes are published constitutes acceptance of the updated Privacy Policy.

13 Contact & Data Enquiries

For any questions, concerns or requests relating to this Privacy Policy or how 920kr handles your personal data, please contact our team:

For responsible gaming-related data requests (such as requesting a self-exclusion or activity report), please visit the Responsible Gaming page which includes specific guidance and tools.